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At Your Service:
Welcoming Customers with Disabilities
Project of the ADA National Network on the Americans with Disabilities Act (ADA)
Questions on the ADA?

At Your Service Course Overview

"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.

**NEW! My ADA Learning

Courses on Disability, Inclusion, and the Americans with Disabilities Act (ADA) 

The webcourses from the Southeast ADA Center have a fresh new look with enhanced, user-friendly features, and expanded content centered in a one-step learning management system. 

Thank you for your patience as we moved to this new system.

Explore. Learn. Access. 


New to the site? Login and Register 

Credit & Certificate

Complete the webcourse and pass the Post-Test to earn:

Courses in My ADA Learning

Currently Available

Available: October 20, 2021

Coming: November 10, 2021

$Cost for Webcourse

Effective Monday, September 27, 2021, there are two important changes to the cost and group provision for the webcourses of the Southeast ADA Center.

Individuals and Groups of 24 people (or less)

Groups of 25 people (or more) who need Customized Reports and Support

Contact for Questions and Group Rates

Southeast ADA Center
Phone: 404-541-9001

About the At Your Service Webcourse


Upon completion of this webcourse, you will be able to:

What You Need for the Course

To participate in the At Your Service webcourse, you need to have:

Content of Course

This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.

Each topic has:

Topics (1-7): explore various core concepts, such as disability etiquette, and Americans with Disabilities Act (ADA).

Topics (8-15): case studies to review the information from the first seven topics of this course.

Topics in Course - 15

  1. Serving People with Disabilities
  2. Charting the Course
  3. Disability Etiquette
  4. Legal Framework
  5. Universal Access
  6. Accommodations
  7. Disability Rights
  8. Hidden Disability
  9. Blind and Low Vision
  10. Deaf and Hard of Hearing
  11. Physical Disability
  12. Head Injury
  13. Learning Disability
  14. Intellectual Disability
  15. Psychiatric Disability

Quizzes & Tests

Help - Questions or Problems

Questions on registration or problems in accessing course?

Southeast ADA Center
Phone: 404-541-9001

Questions on Americans with Disabilities Act (ADA)?

ADA National Network
Toll-free ADA hotline: 1-800-949-4232

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).

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