At Your Service Course Overview
"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.
**NEW! My ADA Learning
Courses on Disability, Inclusion, and the Americans with Disabilities Act (ADA)
The webcourses from the Southeast ADA Center have a fresh new look with enhanced, user-friendly features, and expanded content centered in a one-step learning management system.
Thank you for your patience as we moved to this new system.
Explore. Learn. Access.
New to the site? Login and Register
Credit & Certificate
Complete the webcourse and pass the Post-Test to earn:
- Course Certificate
- Credit for Commission on Rehabilitation Counselor Certification (CRCC)
Courses in My ADA Learning
- ADA Foundations (formerly ADA Basics)
Credit: Certificate, CRCC (pending)
- ADA Title II Tutorial
Credit: Certificate, CRCC
Available: October 20, 2021
- At Your Service: Welcoming Customers with Disabilities
Credit: Certificate, CRCC
Coming: November 10, 2021
- Banking for All: Access, ADA and Disability
Discover best practices for banks, credit unions, and financial institutions in welcoming and providing access to people with disabilities to their programs and services (in-person and online). Gain insight and understanding of how disability policy shapes banking practices.
$Cost for Webcourse
Effective Monday, September 27, 2021, there are two important changes to the cost and group provision for the webcourses of the Southeast ADA Center.
Individuals and Groups of 24 people (or less)
- Until Wednesday - January 5, 2022
We are pleased to offer complimentary FREE access to each course.
- Starting Thursday - January 6, 2022
Each student will be charged a $5.00 administrative fee per course.
Groups of 25 people (or more) who need Customized Reports and Support
- Effective Monday, September 27, 2021, groups of 25 or more people who need customized reports and support will be required to pay a negotiated reduced rate to cover the costs of course administration, registration, technology management, and report development.
- NOTE: The customized group rate must be a finalized agreement prior to group registrations.
Contact for Questions and Group Rates
Southeast ADA Center
About the At Your Service Webcourse
Upon completion of this webcourse, you will be able to:
- State an understanding of the needs and experiences of people with disabilities.
- Identify how to accommodate the needs of the customer with a disability while continuing to provide a high level of customer service.
- Discuss basic etiquette for interacting with a customer who has a disability.
- Explain how to comply with statutes regarding service to people with disabilities, including the Americans with Disabilities Act (ADA).
To participate in the At Your Service webcourse, you need to have:
- Access to a computer or mobile device.
- An Internet connection.
- Web browser to view web pages (i.e. Internet Explorer, Firefox, Chrome, etc.).
- Software to view PDF files (or download Adobe PDF Reader)
This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.
Each topic has:
- 1-5 pages of relevant information and real-life examples
- Multiple-choice self-quizzes to "Apply Your Knowledge."
- "Tell Me More" and Resources for more information.
- Link to a Glossary of terms, acronyms, and abbreviations.
Topics (1-7): explore various core concepts, such as disability etiquette, and Americans with Disabilities Act (ADA).
Topics (8-15): case studies to review the information from the first seven topics of this course.
Topics in Course - 15
- Serving People with Disabilities
- Charting the Course
- Disability Etiquette
- Legal Framework
- Universal Access
- Disability Rights
- Hidden Disability
- Blind and Low Vision
- Deaf and Hard of Hearing
- Physical Disability
- Head Injury
- Learning Disability
- Intellectual Disability
- Psychiatric Disability
Quizzes & Tests
- Apply Your Knowledge: each topic has multiple-choice self-quiz questions for review.
- Pre Test: the first time you login to the course, you will need to complete the 15 multiple-choice questions.
- Post Test: available only after completing all 15 topics in the course. If you score 90% or better, you may apply for education credit.
Questions on registration or problems in accessing course?
Southeast ADA Center
Questions on Americans with Disabilities Act (ADA)?
ADA National Network
Toll-free ADA hotline: 1-800-949-4232
All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).