At Your Service Course Overview
"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.
Cost and Registration
You must Register for the At Your Service webcourse to create your login that you will use to access this course and that will uniquely track your course progress and eligibility for education credit.
There is no cost to register for the webcourse.
Webcourses End 9/23 with Change 9/27 to NEW! System and $Cost
Big changes are coming soon to our webcourses! To enhance the learning experience of our users, the Southeast ADA Center will move its webcourses to a learning management system (LMS).
**Please note the following changes and dates in the transition.
Credit & Certificate for Course
We no longer offer Continuing Education Unit (CEU) credit for our webcourses.
After completing a webcourse and successfully passing the Post Test, you can receive a course Certificate and receive Commission on Rehabilitation Counselor Certification (CRCC) credit.
Webcourses End: Thursday - September 23, 2021
This is the last day the current version will be available for our three webcourses:
ADA Basics, At Your Service, and ADA Title II. After this date, the current versions will be closed to transition them to the learning management system (LMS).
- By Thursday - September 23, 2021
If you are currently taking a webcourse, you must finish. - By Thursday - September 23, 2021
If you do not complete the webcourse, you will have to register and complete the webcourse in the NEW! learning management system (LMS).
NEW! System for Webcourses - Monday, September 27, 2021
Our webcourses will be available starting on Monday - September 27, 2021 in the new learning management system (LMS). We are excited for this change and know you will be, too. More information to come.
The new system will provide users with a simple one-stop and effective way to access and learn about the Americans with Disabilities Act (ADA) and disability rights. Our webcourses will be viewable on desktops, tablets, and mobile devices.
Courses Available
- ADA Basic Building Blocks
- At Your Service: Welcoming Customers with Disabilities
- ADA Title II Tutorial
- ADA and Access for Individuals with Disabilities in Financial Institutions
(coming in October 2022)
After completing a webcourse and successfully passing the Post Test, you can receive a course Certificate and receive Commission on Rehabilitation Counselor Certification (CRCC) credit.
NEW! $Cost for Webcourse - Monday, September 27, 2021
Effective Monday, September 27, 2021, there are two important changes to the cost and group provision for the webcourses of the Southeast ADA Center that will be available in the new learning management system (LMS).
Individuals and Groups of 24 people (or less)
- Until Wednesday - January 5, 2022, we are pleased to offer complimentary FREE access to each course.
- Starting Thursday - January 6, 2022, each student will be charged a $5.00 administrative fee per course.
Groups of 25 people (or more) who need Customized Reports and Support
- Effective Monday, September 27, 2021, groups of 25 or more people who need customized reports and support will be required to pay a negotiated reduced rate to cover the costs of course administration, registration, technology management, and report development.
- Contact the Southeast ADA Center at 404-541-9001 or email adasoutheast@syr.edu to discuss group rates.
- NOTE: The group rate and customized reports must be negotiated and in a finalized agreement prior to group registrations.
Education Credit
You may apply for education credit for this webcourse, as long as you are eligible
Objectives
Upon completion of this webcourse, you will be able to:
- State an understanding of the needs and experiences of people with disabilities.
- Identify how to accommodate the needs of the customer with a disability while continuing to provide a high level of customer service.
- Discuss basic etiquette for interacting with a customer who has a disability.
- Explain how to comply with statutes regarding service to people with disabilities, including Section 188 of the Workforce Investment Act (WIA) and the Americans with Disabilities Act (ADA).
Note: Anyone interested in learning about interacting effectively with individuals who have a disability will benefit from this webcourse. However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor (DOL) One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by DOL and the Social Security Administration (SSA). More: Acknowledgements.
What You Need for the Course
To participate in the At Your Service webcourse, you need to have:
- Access to a computer or mobile device.
- An Internet connection.
- Web browser to view web pages (i.e. Internet Explorer, Firefox, Chrome, etc.).
- Software to view PDF files
(or download Adobe PDF Reader)
Content of Course
This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.
Each topic has:
- 1-5 pages of relevant information and real-life examples
- Multiple-choice self-quizzes to "Apply Your Knowledge."
- "Tell Me More" and Resources for more information.
- Link to a Glossary of terms, acronyms, and abbreviations.
Topics (1-7): explore various core concepts, such as disability etiquette, Workforce Investment Act (WIA), and Americans with Disabilities Act (ADA).
Topics (8-15): case studies to review the information from the first seven topics of this course.
Topics in Course - 15
- Serving People with Disabilities
- Charting the Course
- Disability Etiquette
- Legal Framework
- Universal Access
- Accommodations
- Disability Rights
- Hidden Disability
- Blind and Low Vision
- Deaf and Hard of Hearing
- Physical Disability
- Head Injury
- Learning Disability
- Intellectual Disability
- Psychiatric Disability
Quizzes & Tests
- Apply Your Knowledge: each topic has multiple-choice self-quiz questions for review.
- Pre Test: the first time you login to the course, you will need to complete the 15 multiple-choice questions.
- Post Test: available only after completing all 15 topics in the course. If you score 90% or better, you may apply for Education Credit.
Help - Questions or Problems
Questions on registration or problems in accessing course?
Southeast ADA Center
Phone: 404-541-9001
Email: adasoutheast@syr.edu
Questions on Americans with Disabilities Act (ADA)?
ADA National Network
Toll-free ADA hotline: 1-800-949-4232
Web: adata.org
All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).
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