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At Your Service:
Welcoming Customers with Disabilities
Project of the ADA National Network on the Americans with Disabilities Act (ADA)
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At Your Service Course Overview

"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.

Cost and Registration

You must Register for the At Your Service webcourse to create your login that you will use to access this course and that will uniquely track your course progress and eligibility for education credit.

There is no cost to register for the webcourse.

Webcourses End 9/23 with Change to NEW! System and $Cost

Big changes are coming soon to our webcourses! To enhance the learning experience of our users, the Southeast ADA Center will move its webcourses to a learning management system (LMS).

**Please note the following changes and dates in the transition.

Webcourses End - Thursday, September 23, 2021

This is the last day the current version will be available for our three webcourses:
ADA Basics, At Your Service, and ADA Title II. After this date, the current versions will be closed to transition them to the learning management system (LMS).

  • By Thursday - September 23, 2021
    If you are currently taking a webcourse, you must finish.
  • By Thursday - September 23, 2021
    If you do not complete the webcourse, you will have to register and complete the webcourse in the NEW! learning management system (LMS).

NEW! System for Webcourses - Monday, September 27, 2021

This is the first day our webcourses will be available in the new learning management system (LMS), which is cloud-based, fully accessible, and user-friendly. We are excited for this change and know you will be, too. More information to come.

The new system will provide users with a simple one-stop and effective way to access and learn about the Americans with Disabilities Act (ADA) and disability rights. Our webcourses will be viewable on desktops, tablets, and mobile devices.

Upon completion of a webcourse, a Certificate of Completion and Commission on Rehabilitation Counselor Certification (CRCC) will be available.

NEW! $Cost for Webcourse - Monday, September 27, 2021

Effective Monday, September 27, 2021, there are two important changes to the cost and group provision for the webcourses of the Southeast ADA Center that will be available in the new learning management system (LMS).

  • Individuals and Groups of 24 people(or less):
    During registration, each person will be required to pay a $5.00 fee per course. The fee covers administrative costs and the certificate of completion for each webcourse.
  • Groups of 25 people (or more) and who need customized reports:
    The group will be required to pay a negotiated reduced rate to cover the costs of course administration, registration, technology management, and report development. Please email the Southeast ADA Center at to discuss group rates. The group rate and customized reports must be negotiated and in a finalized agreement prior to group registrations.

Education Credit

You may apply for education credit for this webcourse, as long as you are eligible


Upon completion of this webcourse, you will be able to:

Note: Anyone interested in learning about interacting effectively with individuals who have a disability will benefit from this webcourse. However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor (DOL) One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by DOL and the Social Security Administration (SSA). More: Acknowledgements.

What You Need for the Course

To participate in the At Your Service webcourse, you need to have:

Content of Course

This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.

Each topic has:

Topics (1-7): explore various core concepts, such as disability etiquette, Workforce Investment Act (WIA), and Americans with Disabilities Act (ADA).

Topics (8-15): case studies to review the information from the first seven topics of this course.

Topics in Course - 15

  1. Serving People with Disabilities
  2. Charting the Course
  3. Disability Etiquette
  4. Legal Framework
  5. Universal Access
  6. Accommodations
  7. Disability Rights
  8. Hidden Disability
  9. Blind and Low Vision
  10. Deaf and Hard of Hearing
  11. Physical Disability
  12. Head Injury
  13. Learning Disability
  14. Intellectual Disability
  15. Psychiatric Disability

Quizzes & Tests

Help - Questions or Problems

Questions on registration or problems in accessing course?

Southeast ADA Center
Phone: 404-541-9001

Questions on Americans with Disabilities Act (ADA)?

ADA National Network
Toll-free ADA hotline: 1-800-949-4232

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).

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