At Your Service Course Overview

"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.

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Courses on Disability, Inclusion, and the Americans with Disabilities Act (ADA)

The webcourses from the Southeast ADA Center have a fresh new look with enhanced, user-friendly features, and expanded content centered in a one-step learning management system.

Thank you for your patience as we moved to this new system.

Explore. Learn. Access.

Bookmark: courses.myadalearning.org

New to the site? Login and Register

Credit & Certificate

Complete the webcourse and pass the Post-Test to earn:

Course Certificate
Credit for Commission on Rehabilitation Counselor Certification (CRCC)

Courses in My ADA Learning

Currently Available

ADA Foundations (formerly ADA Basics)
Credit: Certificate, CRCC (pending)
ADA Title II Tutorial
Credit: Certificate, CRCC

Available: October 20, 2021

At Your Service: Welcoming Customers with Disabilities
Credit: Certificate, CRCC

Coming: November 10, 2021

Banking for All: Access, ADA and Disability
Credit: Certificate
Discover best practices for banks, credit unions, and financial institutions in welcoming and providing access to people with disabilities to their programs and services (in-person and online). Gain insight and understanding of how disability policy shapes banking practices.

$Cost for Webcourse

Effective Monday, September 27, 2021, there are two important changes to the cost and group provision for the webcourses of the Southeast ADA Center.

Individuals and Groups of 24 people (or less)

Until Wednesday - January 5, 2022
We are pleased to offer complimentary FREE access to each course.
Starting Thursday - January 6, 2022
Each student will be charged a $5.00 administrative fee per course.

Groups of 25 people (or more) who need Customized Reports and Support

Effective Monday, September 27, 2021, groups of 25 or more people who need customized reports and support will be required to pay a negotiated reduced rate to cover the costs of course administration, registration, technology management, and report development.
NOTE: The customized group rate must be a finalized agreement prior to group registrations.

Contact for Questions and Group Rates

Southeast ADA Center
Phone: 404-541-9001
Email adasoutheast@syr.edu

About the At Your Service Webcourse

Objectives

Upon completion of this webcourse, you will be able to:

State an understanding of the needs and experiences of people with disabilities.
Identify how to accommodate the needs of the customer with a disability while continuing to provide a high level of customer service.
Discuss basic etiquette for interacting with a customer who has a disability.
Explain how to comply with statutes regarding service to people with disabilities, including the Americans with Disabilities Act (ADA).

What You Need for the Course

To participate in the At Your Service webcourse, you need to have:

Access to a computer or mobile device.
An Internet connection.
Web browser to view web pages (i.e. Internet Explorer, Firefox, Chrome, etc.).
Software to view PDF files (or download Adobe PDF Reader)

Content of Course

This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.

Each topic has:

1-5 pages of relevant information and real-life examples
Multiple-choice self-quizzes to "Apply Your Knowledge."
"Tell Me More" and Resources for more information.
Link to a Glossary of terms, acronyms, and abbreviations.

Topics (1-7): explore various core concepts, such as disability etiquette, and Americans with Disabilities Act (ADA).

Topics (8-15): case studies to review the information from the first seven topics of this course.

Topics in Course - 15

Serving People with Disabilities
Charting the Course
Disability Etiquette
Legal Framework
Universal Access
Accommodations
Disability Rights
Hidden Disability
Blind and Low Vision
Deaf and Hard of Hearing
Physical Disability
Head Injury
Learning Disability
Intellectual Disability
Psychiatric Disability

Quizzes & Tests

Apply Your Knowledge: each topic has multiple-choice self-quiz questions for review.
Pre Test: the first time you login to the course, you will need to complete the 15 multiple-choice questions.
Post Test: available only after completing all 15 topics in the course. If you score 90% or better, you may apply for education credit.

Help - Questions or Problems

Questions on registration or problems in accessing course?

Southeast ADA Center
Phone: 404-541-9001
Email: adasoutheast@syr.edu

Questions on Americans with Disabilities Act (ADA)?

ADA National Network
Toll-free ADA hotline: 1-800-949-4232
Web: adata.org

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).

About the Course